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Cancellation and Refund Policy Order Cancellation Policy: The order can be canceled within 24 hours of payment completion. After this period, cancellation is not possible. When we ship your order, you will receive an email confirmation of the shipment along with a tracking number. If the order status is "In production" at the factory, shipped, or out for delivery, the customer cannot cancel the order. To cancel the order within the above-mentioned period, please contact customer service (via WhatsApp) to complete the cancellation procedures, providing the following information to the staff: Full name used in the order Order number Email used in the order Refund Policy after Cancellation: If the order is canceled (at the customer's request within the allowed period or by the Nortar team for other relevant reasons), the amount will be refunded to the customer's account or credit card. It may take up to 48 hours for the amount to appear in the card balance, depending on the issuing bank's procedures. Customer service will contact the customer to request a Rafha Bank account for the refund. If another bank is used, there will be a transfer fee of 1.5 Riyals. Important notes: In case a customer requests a return, approval or disapproval will depend on the type of product — whether it is custom or ready-made. Shipping and return costs are paid by the customer.